Having trouble registering on SafeTravel

Guide to registration

Registering on SafeTravel is the quickest and easiest way to make sure you receive the most up-to-date information about your travel destinations from the New Zealand Government. Whether you’re already overseas, or have travel planned for the future, let us know about your plans through our SafeTravel registration portal.

Before registering

Registering is simple and only takes a few minutes. Useful details to have on hand before registering include:

• Your passport details
• Contact information
• Your travel destination(s), date(s), and accommodation information
• Details of your travel insurance policy.

Step one: Registration options

Go to SafeTravel register. Select one of the two registration options available:

1.  Individual or family group – this is the option you should use if you are registering yourself and your family’s overseas travel.
2.  Groups – use this option if you are registering for an organised tour group, sports team or similar organisation.

Step two: Login methods

There are three login methods. You can only select one when registering. Choose the one that works best for your circumstances:

Option 1: 
Create a password. Note this needs to be a minimum of 16 characters.

Option 2: 
Link your RealMe account to SafeTravel.  This means using your existing RealMe account to log in to SafeTravel. If you don’t have a RealMe account and still want to use this option, you need to first register for one on the RealMe website.  RealMe may require multi-factor authentication, which will require you to have access to your New Zealand mobile phone to log in when overseas.

Option 3: 
Passkey (Face ID, fingerprint, or PIN number). You can set up a passkey for your SafeTravel account when you register. Note that passkeys are not supported on outdated operating systems (iOS 15 or older, Android 8 or older, Windows 8 or older) or devices lacking biometric/PIN hardware.

You do not need to select the RealMe account or passkey option but these options provide you with greater choice and different security options.  You can change your login method under the ‘Manage your account’ menu when you log in.

Step three: Adding details

Before travelling overseas, log in to your account and enter the details relevant to your travel, such as your destination(s), travel dates, accommodation, contact details, and travel insurance information. You can add family members’ details who are travelling with you to your account, if they do not wish to register themselves.

Once you have completed this step, you are fully registered with SafeTravel.

You will only receive updates for destinations you have entered into your account.  If your dates of arrival and departure change, update your SafeTravel account so you still receive important messages.

Trouble receiving SafeTravel messages?

In order to receive SafeTravel email messages from us:

• You must create a SafeTravel account by registering on SafeTravel.
• You must add a travel destination (i.e. country) and the dates you will be there, to your account. You can do this through the 'Destinations' tab in your profile).  Contact preference settings are found under the 'Travellers' tab in your profile, and the options available are Email, Text message and Whatsapp. Always select Email as one of your contact preferences, and as many of the others as possible to ensure you receive our advice. 

If you don't have an account or don't add your country location ('destination') with the dates you will be there, we will not be able to send messages to you. 

If you have previously completed the steps above, please check that your destination status is 'active'.  Active means you are currently in the country.

If you're still have difficulties: 

• Make sure you've checked the junk or spam folder in your email inbox.
• Make sure email is one of your preferences. 
• For most major events, we will also publish information on the country page, in a news item, and on our SafeTravel Facebook page. 

Forgot your details?

If you have signed up using a password on SafeTravel (Option 1) but are having trouble logging in, resetting your password doesn’t take long.

Go to SafeTravel login, and click ‘Have trouble logging in’. You’ll soon get an email prompting you to reset your password.

If you signed up with RealMe and have forgotten your password or you are locked out of your RealMe account, you will need to reset your password or unlock via the “Forgot Password” link on the RealMe website first. You can then log in on SafeTravel using your new RealMe password. 

Once logged back into your RealMe account, please ensure you have second factor security set-up (either authenticator app or mobile phone number) under the Settings tab before you access the SafeTravel Registration portal.  

If you are concerned that you may not be able to access your RealMe or Passkey systems while you are travelling (including multi-factor authentication), then you should select the password authentication option for your account.